Sure! Here's a professional return and refund policy tailored for Sensory Restore:

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Return & Refund Policy

Last updated: May 2026

At Sensory Restore, we want you and your pet to love every product you receive. Please read our policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products — including pet comfort items and sensory wellness products — all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at hello@sensoryrestore.com with:

• Your order number
• A clear photo of the damage or defect
• A brief description of the issue

We will review your case and if approved, offer either:

• A replacement item at no charge
• A full store credit

We Do Not Offer:

• Returns due to change of mind
• Refunds because a pet did not take to the product
• Exchanges for sizing preferences

Lost or Stolen Packages

Sensory Restore is not responsible for lost or stolen packages after delivery confirmation. Please contact your local carrier or file a claim directly.

Processing Time

All approved refund cases are processed within 5-7 business days.

Contact Us

For any questions: hello@sensoryrestore.com